Written by Steven Palmer Saturday, 26 May 2018
- What types of data are collected?
- What is the data used for?
- How long is the data kept?
- What we don’t do with your data!
- Who has access to your data?
- What rights do you have over your data?
- Third party links on our site
- What policy do we have for children?
- Data breach procedure
- Updating Personal Information
- Deleting Personal Information
- How To Contact Us
Personal details such as name, email, username are required for creating account on our sites. Other information such as billing address, VAT ID or phone numbers are optional and limited for generating automated invoices only. Other than usernames (unique) all personal information can be easily updated by users themselves by logging into coalaweb.com. IP used for logging into our sites is also recorded
In case you use our support forums, we may additionally process data generated automatically your activity in the forum: date of last activity, subscribed threads, favorite posts, achievements in the forum, private messages and posts.
If you contact our technical support, we may process other data required to help you with any queries or support matters, such as login and password to Joomla administrator, FTP access, data collected in crash logs that are gathered by your CMS or the technical parameters of the server you use.
Such information is only collected if you voluntarily submit it to us.
In case you do not agree to provide us with the above-mentioned data, you will not be able to download our products and/or get effective support from CoalaWeb.
We gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser type and other anonymous statistical data involved in the use of our website.
With the data stored on our site, we identify you as our customer/subscriber/patron and deliver products/notices and other marketing materials. As a visitor, you aren’t allowed to purchase any product or subscribe to newsletter or make a comment anonymously. So, this data is the only means to identify you and in turn allow you to take these actions on our site.
When you register for a CoalaWeb account, we process and keep your personal data for as long as you don’t delete the account/unsubscribe yourself (subject to laws and regulations).
We do not and will never share, disclose, sell, rent, or otherwise provide your personal data to other companies for marketing of their own products or services.
We don’t share your information like email, name, etc with third-parties (subject to laws and regulations). Only our administrators have access to your data. No third party can access to your data from us. However, you can review and delete your data whenever you want.
Upon creating an account on the coalaweb.com site you can request to have an exported file containing any personal data we have stored about you. You can also request to have your data erased, excluding the data we are obliged to retain for administrative, security or legal purposes.
With regard to any third party links of products and services on our website, we have no responsibility or liability for the content and activities of these linked sites. Third party sites have their own privacy policies.
We recognize that we have a special obligation to protect personal data obtained from children. We do not and will not knowingly collect personal data from any child under 16 without consent from their parent or guardian. If you are a parent or guardian and are concerned about the transfer of personal data regarding your child, please contact us at .
In the event of a data breach such as loss, alteration, unauthorised disclosure and or access, personal data transmission, storage or otherwise happens, as soon as we become aware of such an event we will notify you.
You are free to update your information at any time directly through our coalaweb.com. At your request, CoalaWeb will change your information; we may request evidence of your identity before doing so. In as much as your information will never be used without your explicit consent, we are not able to update the email address to which you subscribe to CoalaWeb communications on your behalf.
To change your information, or request that your information be changed or deleted, please use one of the following options:
- By going to the Members menu once logged into to https://coalaweb.com/login
- Send us an email at .
Simply log into our site and proceed to profile section to update your personal information. You can remove your billing address by clearing the fields and hitting save button.
For deletion of account, you can send us a deletion request to . Such requests will be processed within 72 hours (excluding weekends). Please note that we will retain some of your personal information as required by law for legal, tax, fraud detection and audit purposes especially if you have entered into commercial contract by purchasing goods from our sites.