Important Announcement

Subscriptions are currently suspended!

The sale of CoalaWeb subscriptions are currently suspended. I will be posting more information very soon. Thanks for your understanding and support.

Steven Palmer
  • Support
  • Legal Stuff
  • Privacy Policy

CoalaWeb's Privacy Policy

Written by Steven Palmer Saturday, 26 May 2018

Table of Contents

  1. Overview
  2. Privacy Policy
  3. How To Contact Us
Last updated on the 26th of May 2018


CoalaWeb takes the privacy and security of the information that you share with us through very seriously as we want you to feel comfortable using our website. It is important that you understand how we collect, use, and maintain your information. This Privacy Policy deals with personally identifiable information (referred to as "Data" below) that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. Please take time to read our Terms and Condition.

By using the website, or any CoalaWeb products/services, you are agreeing to the terms of this Privacy Policy and, as applicable, the Terms and Conditions.

What types of data are collected?

Personal Information

Personal details such as name, email, username are required for creating account on our sites. Other information such as billing address, VAT ID or phone numbers are optional and limited for generating automated invoices only. Other than usernames (unique) all personal information can be easily updated by users themselves by logging into IP used for logging into our sites is also recorded

In case you use our support forums, we may additionally process data generated automatically your activity in the forum: date of last activity, subscribed threads, favorite posts, achievements in the forum, private messages and posts.

If you contact our technical support, we may process other data required to help you with any queries or support matters, such as login and password to Joomla administrator, FTP access, data collected in crash logs that are gathered by your CMS or the technical parameters of the server you use.

Such information is only collected if you voluntarily submit it to us.

In case you do not agree to provide us with the above-mentioned data, you will not be able to download our products and/or get effective support from CoalaWeb.

Non-Personal Information

We gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser type and other anonymous statistical data involved in the use of our website.

What is the data used for?

With the data stored on our site, we identify you as our customer/subscriber/patron and deliver products/notices and other marketing materials. As a visitor, you aren’t allowed to purchase any product or subscribe to newsletter or make a comment anonymously. So, this data is the only means to identify you and in turn allow you to take these actions on our site.

How long is the data kept?

When you register for a CoalaWeb account, we process and keep your personal data for as long as you don’t delete the account/unsubscribe yourself (subject to laws and regulations).

What we don’t do with your personal data!

We do not and will never share, disclose, sell, rent, or otherwise provide your personal data to other companies for marketing of their own products or services.

Who has access to your data?

We don’t share your information like email, name, etc with third-parties (subject to laws and regulations). Only our administrators have access to your data. No third party can access to your data from us. However, you can review and delete your data whenever you want.

What rights do you have over your data?

Upon creating an account on the site you can request to have an exported file containing any personal data we have stored about you. You can also request to have your data erased, excluding the data we are obliged to retain for administrative, security or legal purposes.

Third party links on our site

With regard to any third party links of products and services on our website, we have no responsibility or liability for the content and activities of these linked sites. Third party sites have their own privacy policies.

What policy do we have for children?

We recognize that we have a special obligation to protect personal data obtained from children. We do not and will not knowingly collect personal data from any child under 16 without consent from their parent or guardian. If you are a parent or guardian and are concerned about the transfer of personal data regarding your child, please contact us at .

What do we use cookies for?

The site uses cookies to identify and track visitors, their actions while using the website, and their website access preferences. CoalaWeb site visitors wishing not to have cookies placed on their browsers, should turn off cookies while using In that case, you may lose some website functionality.

Data breach procedure

In the event of a data breach such as loss, alteration, unauthorised disclosure and or access, personal data transmission, storage or otherwise happens, as soon as we become aware of such an event we will notify you.

Updating Personal Information

You are free to update your information at any time directly through our At your request, CoalaWeb will change your information; we may request evidence of your identity before doing so. In as much as your information will never be used without your explicit consent, we are not able to update the email address to which you subscribe to CoalaWeb communications on your behalf.

To change your information, or request that your information be changed or deleted, please use one of the following options:

  • By going to the Members menu once logged into to
  • Send us an email at .

Deleting Personal Information

Simply log into our site and proceed to profile section to update your personal information. You can remove your billing address by clearing the fields and hitting save button.

For deletion of account, you can send us a deletion request to . Such requests will be processed within 72 hours (excluding weekends). Please note that we will retain some of your personal information as required by law for legal, tax, fraud detection and audit purposes especially if you have entered into commercial contract by purchasing goods from our sites.

How To Contact Us

Should you have other questions or concerns about our Privacy Policy, please send us an email at


We will be glad to help you with any general or technical questions.